PRIVACY POLICY

Updated February 10, 2020

If you’d like to view the prior version of our Privacy Policy, please click here.

 

This Privacy Policy applies to www.diamond-sports.com and www.diamonddugout.com (collectively, "the Websites") operated by Diamond Sports ("DIAMOND", “we”, “our”) and tells you how we collect, use, share and protect information about users of our sites (“you”). This Privacy Policy also tells how you can access and update your information and make certain choices. You agree that your use of the Websites signifies your assent to this Privacy Policy. If you do not agree with this Privacy Policy, do not use the Websites or give us any of your information.

This Privacy Policy provides important information in the following areas:

  1. What information we collect

  2. How we use the information we collect

  3. How we protect your information and data retention

  4. If and when we share your information and why

  5. How you can exercise your privacy rights

  6. Other useful information

1. ​WHAT INFORMATION WE COLLECT


In order to fully access some services on the Websites, you may have to complete a registration process, during which we will collect personal information about you. The information may include your name, address, telephone number, credit card information, and email address. We do not collect any other personally identifiable information about you except when you specifically provide such information to us on a voluntary basis. By registering with us, you consent to the use and method of disclosure as described in this Privacy Policy.​


We also collect personally identifiable information when you choose to use certain other features of the Websites, including: i) making purchases, ii) consenting to receive email about upcoming promotions or events, iii) commenting on products, and iv) links to our Facebook pages, Twitter, etc. When you choose to use these additional features, we may require you to provide your contact information in addition to other personal information such as your phone number, billing and shipping addresses and credit card information that may be required to complete a transaction.

 

We use cookies to help remember and process your use of the Websites, items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction in order to be able to offer a better experience in the future. We may also contract with third party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

 

We may also automatically collect certain information about your device and usage of our products and services. This is a common data collection practice and helps us provide a better experience for you.

 

Additionally, the settings in your browser may allow you to automatically transmit a “Do Not Track” signal to websites and services you visit. Please note, there is no industry consensus on what should be done with these signals and accordingly, until the law requires us to do so, we do not monitor or take action with respect to these signals.

 

The categories of information we have collected and continue to collect, including the last twelve months are as follows:

  • Identifiers, including name, email address, IP address, account number, and address

  • Customer records information, such as name, address, phone number, billing address, or credit or debit card information

  • Demographics, such as your age or gender

  • Internet or other electronic network activity information, such as information regarding interaction with the Websites

  • Geolocation data provided through location enabled services such as WiFi and GPS

  • Commercial information, including purchasing history and interaction with the site

  • Internet activity, including your interaction with our Websites, and what led you to our website

2. HOW WE USE THE INFORMATION WE COLLECT

 

The Websites only use your personal information for the original purpose for which it was given. Your personal information will not be sold to unaffiliated third parties without your approval at the time of collection.

 

Any of the information we collect from you may be used in one of the following ways in line with our legitimate business interest:

  • To process orders and transactions

  • To improve our websites

  • To continuously improve and personalize your shopping experience, keep our records up to date, to provide support to customers, to enable third parties to carry out logistical functions on our behalf, and for day-to-day running and management of the business

  • To send periodic emails (the email address used for account creation or order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional email updates about company news and promotions

​We may transfer personally identifiable information as an asset in connection with a proposed or actual merger or sale (including any transfers made as part of an insolvency or bankruptcy proceeding) involving all or part of our business or as part of a corporate reorganization, stock sale or other change in control.

DIAMOND may disclose contact information in special cases where we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our Terms and Conditions of Use or may be causing injury or interference with our rights, property, our customers or anyone who could be harmed by such activities.

3. HOW WE PROTECT YOUR INFORMATION AND DATA RETENTION

 

We are committed to protecting the information we receive from you. We take appropriate security measures to protect your information against unauthorized access to or unauthorized alteration, disclosure or destruction of data. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we maintain appropriate physical, electronic, and managerial procedures to safeguard and secure the information and data stored on our system. While no system is completely secure, we believe the measures we have implemented reduce the likelihood of security problems to a level appropriate to the type of data involved.

We use industry standard encryption for sensitive financial information such as credit card information supplied to our online store. Please note however that there are many independent online stores that sell Diamond products but are not owned or operated by Diamond and may have different practices.  You should read the privacy policy of any such site before using them.

It is important that you take measures to keep your information secure. Choose difficult online passwords and don’t share them or store them.  Log out of your accounts after every online session. Know the risks involved with using a shared or public computer or Wi-Fi network. You should also make use of privacy settings and controls.

 

We will retain your personal information for as long as your maintain an account or as otherwise necessary to provide services, and/or as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

4. IF AND WHEN WE SHARE YOUR INFORMATION AND WHY

 

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include third parties who assist us in operating our website or fulfilling and facilitating orders and transactions. We use a variety of third-party service providers to help us provide services related to our websites. Services provided by third parties may help us with:

 

  • Tracking website analytics

  • Site maintenance and debugging

  • Order & payment processing

  • Order shipping & logistics

 

We only share your information with trusted third parties that agree to keep it private and comply with privacy obligations. We also reserve the right to release your personal information when we believe release is necessary to comply with the law, enforce our site policies, or protect our or other’s rights, property or safety.

 

Non-personally identifiable information may be provided to other parties for marketing, advertising, or other uses.

 

The categories of information we have disclosed for a business purpose, including the last twelve months are as follows:

  • Identifiers, including name, email address, IP address, account number, and postal address

  • Customer records information, such as name, address, phone number, billing address, or credit or debit card information

  • Demographics, such as your age or gender

  • Internet or other electronic network activity information, such as information regarding interaction with the Websites

  • Geolocation data provided through location enabled services such as WiFi and GPS

  • Commercial information, including purchasing history and interaction with the site

  • Internet activity, including your interaction with our Websites, and what led you to our website

5. HOW YOU CAN EXERCISE YOUR PRIVACY RIGHTS UNDER THE EUROPEAN GENERAL DATA PROTECTION REGULATION (GDPR) AND THE CALIFORNIA CONSUMER PRIVACY ACT (CCPA)

 

  • Limiting use of, or deleting your personal information may impact website features that rely on that information.

 

  • We will not discriminate against you for exercising any of your rights, including the denial of goods or services, providing you with a different level or quality of services, or charging you different prices for our goods and services.

 

  • We do not sell personal information to third parties for monetary value. However, the term “sale” is defined broadly under the California Consumer Privacy Act (CCPA). To the extent that “sale” is interpreted under the CCPA to include interest based advertising or other data uses described in the “How We Use the Information We Collect” and “If and When We Share Your Information and Why” sections above, we will comply with all applicable laws as to those activities.

 

  • If you have consented to receive information from us, you can always opt out or unsubscribe by clicking the “unsubscribe” link in the footer of any email.

 

  • You have the right to request a copy of the information we have collected about you. If you would like to request a copy of your information that’s been collected, please email us at compliance@diamond-sports.com, or call (800) 366-2999 x220.

 

  • You have the right to correct, update, or request deletion of your information. If you would like to correct, update, or request deletion of your information, please email us at compliance@diamond-sports.com, or call (800) 366-2999 x220.

 

  • When visiting our website, you may choose not to allow certain cookies, which may affect the performance and functionality of the website. If you prefer, you can also choose to turn all cookies off in browser settings. You can visit www.aboutcookies.org for more information about cookies or how to remove them from your browser.

6. OTHER IMPORTANT INFORMATION

a) Children’s Privacy and Parental Controls

We do not knowingly collect personal information from children under 13. Nevertheless, our databases may contain personal data of individuals under 13 because it is not always possible to determine the age of the user. DIAMOND believes that parents should supervise their children’s online activities and consider using parental control tools available from online services and software manufacturers that help provide a child-friendly online environment. These tools can also prevent children from disclosing online their name, address and other personal information without parental permission.

 

b) Disclaimer to Security

By consenting to the Terms and Conditions of the Websites and hence the Privacy Policy, you consent that no data transmission over the Internet is completely secure. We cannot guarantee or warrant the security of any information you provide to us and you transmit such information to us at your own risk.

 

c) Notification of Changes

DIAMOND reserves the right to change this Privacy Policy from time to time at its sole discretion. Your continued use of the Websites indicates your assent to the Privacy Policy as posted.

 

7. CONTACT INFORMATION

If you have any questions or concerns regarding this Privacy Policy please contact:

Diamond Sports
Attention: Compliance
PO Box 55090
Irvine, CA 92619-5090

Or email us at: compliance@diamond-sports.com